Apparently many of the iPad users in Australia are not happy with Apple because of the LTE concerns and for those users Apple is willing to offer the refunds. Australians users had massive expectations that the new iPad would fully support the 4G/LTE network offered by Telstra, but the device is not able to fulfill the required functionality. Due to this many users have been blaming Apple for misinformation. Apple, on the other hand, is ready to issue refunds to such users even though Apple maintains the official stance that the company never claimed that it would fully support the 4G/LTE network in Australia. This statement was released by Apple senior counsel Paul Anastassiou. Apple has also published the compatibility issues that are being faced by the new iPad in Australia on its website.

Australian Competition and Consumer Commission is also considering taking Apple in court because of the same reason, since before the release of the new iPad it was announced that the device would be capable of the 4G/LTE technology and since the device actually fails to do so, this means misleading of the consumers. At present, the new iPad is available in two versions. One version works specifically for WiFi networking while the other one works for the wireless networks provided by mobile phone carriers. This means that the areas where 4G is available, in the United States, the device would work with this technology while the areas where this technology is not available, the device would operate with 3G capabilities. But the problem here seems to be that of the frequency band. In Australia, the frequency band used by the 4G network is 1800 MHz but the required frequency band for the 4G operation of the new iPad happens to be 700MHz or 2100MHz. This mismatch in the frequency bands has created problems for 4G support in Australia. There is, however, no frequency band mismatch in areas such as US, Canada where the new iPad works perfectly well with the networks such as AT&T, Bell, Rogers, and Telus. For the time being, there is no official statement from Apple about the kind of measures that would be taken to resolve the 4G compatibility issue in Australia. All we know is that users who are not happy with this outcome can have their money back.